We are an exceptionally friendly and supportive practice with high rates of staff retention.

The practice team is made up of four Partners, three Salaried GPs, one Retainer GP, three practice nurses, Physician’s Assistant, Phlebotomists, Frailty Team, management team and our admin staff. We are a training practice and regularly have a Registrar and a Foundation Year Doctor.

Verwood surgery is a modern purpose-built medical centre in the heart of our community. We have a minor ops suite as well as an onsite pharmacy, physio practice and veterinary practice and are adjacent to the Verwood Hub community centre.

We have a good CQC rating and are part of Crane Valley PCN and Castleman Federation and enjoy working closely with them in our locality. We have a PCN Pharmacy team, Social Prescribers, Health Coach, Mental Health Practitioner, Community HCA and Care Home Team. We also have onsite Health Visitors and Counselling.

Scroll down to view and apply for roles for which we are currently recruiting. 

An exciting opportunity has arisen for a Care Coordinator to join our friendly and supportive team at Verwood Surgery within Crane Valley Primary Care Network (PCN). This is a rewarding and varied role combining administrative responsibilities with direct patient contact and may include phlebotomy and Healthcare Assistant duties.

Job Type: Full-time - 37 per week  

Work Location:  In person

Pay: Up to £12.82 per hour

Benefits:

• Company pension
• On-site parking

Key responsibilities include (but are not limited to):

• Getting involved in practice projects such as Care Navigation and directing patients to the correct help
• Administrative support – document workflow, prescriptions, managing tasks and emails
• Supporting the Patient Participation Group, including organising agendas, minutes, and associated administration
• Assisting with Covid and Flu clinics when required
• Contributing to the practice newsletter and updating the waiting room media screen
• Potential for undertaking phlebotomy and associated work-ups

About you:

• You will have a strong administrative background and a keen interest in healthcare
• Excellent attention to detail and the ability to respond sensitively to patient needs are essential
• You should be organised, adaptable, and comfortable working as part of a multidisciplinary team

Hours:

• 37 hours per week, Monday to Friday
• Occasional evening or weekend work, with notice

Applicants are encouraged to submit a covering letter explaining how their experience aligns with the role and why they would be a good fit for the position.

Main duties of the job

The role of Care Coordinator at the Practice encompasses a range of patient facing and admin duties. This includes answering phone calls to the practice and queries, making phone calls and sending text messages/emails/letters, and completing all other admin duties required to provide our patients with the best care possible, with the long-term aim to also provide patients with phlebotomy and basic healthcare assistant duties.

Working alongside the wider team supporting continuity of care, signposting, providing links to stakeholders by being their nominated first point of contact, the role aims to provide more seamless and integrated care.

General computer skills are essential, experience of SystmOne would be an advantage.

Person Specification

Essential Qualifications

• GCSE A - C (or equivalent) English

Desirable Qualifications

• NVQ level 2 in health and social care
• Phlebotomy qualification

Essential Experience

• Worked with Primary care, preferably general practice providing care navigation or social care providing care navigation
• Experience of working in a fast-paced environment, managing priorities.
• Experience of working with the public face to face and over the phone.
• Experience of working as part of a multi-disciplinary team.

Desirable Experience

• Knowledge of SystmOne
• Working in a GP Practice for 2 years

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Apply online via Indeed using this link>>

Closing date Thursday 12 February 2026

Successful candidates who have been selected for interview will be contacted by e-mail within 10 working days of the closing date for applications.